Customer-Support
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How can I delete my account?
Please ensure you have already cancelled your subscription before deleting your account. Please note that deleting your account cannot be undone, and your account data and details will not be retr...
Can I change my payment card details?
If you purchased your subscription through the Apple App Store or the Google Play Store, you would need to update your payment method through your app provider. For subscriptions made via our we...
How can I change my subscription type?
You can manage your subscription on the platform that you previously used to purchase your app subscription: our website, Apple App Store, or Google Play Store. If you subscribed on Apple App Store...
How do I report a potential bug?
To report a potential bug, you will need to submit a support ticket with our team and: Describe the issue you are experiencing - if you are seeing any error messages please include a copy of th...
Are Naturally Stephanie workouts suitable for me?
Naturally Stephanie is suitable for men and women over the age of 13 years old. The app offers a variety of workout programmes and meal plans based on your personal data and fitness goals. It inclu...
How can I subscribe, and what payment methods do you accept?
There are three ways to subscribe to Naturally Stefanie: via our website, Apple App Store, or Google Play Store. Your subscription will give you access to the same content regardless of which me...
How do I cancel my subscription?
There are three ways to subscribe to Naturally Stefanie: via our website, Apple App Store, or Google Play Store. In order to successfully unsubscribe from the app you will need to use the same m...
Do you offer refunds/returns?
When you purchase your Naturally Stefanie subscription you also agree to have it automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You a...
What if I'm a Vegan Aesthetics customer?
If you're an active Vegan Aesthetic Customer, you have automatically been given free access to the Naturally Stefanie app as part of your subscription! All you will need to do is download the app, ...
What can I do if the app is not working as expected?
If there is a technical issue preventing you from using the app as expected, there are a few things you can try to resolve the problem - please try the following troubleshooting steps (try relau...