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Customer Support

  • Total activity 20
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Activity overview

Latest activity by Customer Support
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    Customer Support created an article,

    How can I delete my account?

    Open the App: Launch the app on your device and log in with your account credentials if you haven't already. Navigate to the Settings Screen: Once you are logged in, locate the settings icon wi...

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    Customer Support created an article,

    How can I change my subscription type?

    You can manage your subscription on the platform that you previously used to purchase your app subscription: our website, Apple App Store, or Google Play Store. If you subscribed on Apple App Store...

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    Customer Support created an article,

    Are Naturally Stephanie workouts suitable for me?

    Naturally Stephanie is suitable for men and women over the age of 13 years old. The app offers a variety of workout programmes and meal plans based on your personal data and fitness goals. It inclu...

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    Customer Support created an article,

    What if I'm a Vegan Aesthetics customer?

    If you're an active Vegan Aesthetic Customer, you have automatically been given free access to the Naturally Stefanie app as part of your subscription! All you will need to do is download the app, ...

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    Customer Support created an article,

    Can I access my workouts offline?

    For the time being, the content in the app is not available for download and can only be accessed online.

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    Customer Support created an article,

    What equipment will I need to follow the workouts?

    This information can be found on the app for each workout  

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    Customer Support created an article,

    How much content is on the app?

    The app will give you access to workout guides as well as individual workouts  

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    Customer Support created an article,

    Have I lost my progress?

    The data associated with your Naturally Stefanie account (your profile details, the progress you make and set information you record) is saved on our server and would not be deleted under any ci...

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    Customer Support created an article,

    Is Naturally Stefanie available in my country?

    We have made Naturally Stefanie available in every country that Apple App Store and Google Play Store would allow us to. To check if you can access the app, just visit the store on your device, se...

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    Customer Support created an article,

    How do I report a potential bug?

    To report a potential bug, you will need to submit a support ticket with our team and: Describe the issue you are experiencing - if you are seeing any error messages please include a copy of th...